FAQs

What do stylists do? What don’t we do? How do we work? How can you book your wedding with us? We get so many questions, so here are some answers!

The Basics

What does a stylist do?
What does 'full styling' mean?
What does 'full service' mean?
What is dry hire?
What's the difference between a wedding stylist and a wedding planner?
What does a stylist do?

Very simply, we take care of all the bits of an event that you can see, to make it as beautiful as possible!

We can take care of everything from the tables, chairs and furniture to crockery and cutlery to lighting to flowers and finishing touches. Our job is to take your vision for your event, and turn it into a reality.

What does 'full styling' mean?

Full styling means we style your wedding from basically the ground up: furniture, cutlery, crockery, signage, props, flowers and more. How much styling you need us to do depends on your vision and, perhaps more importantly, venue – whether it’s a blank slate venue where you need to provide absolutely everything, or an already set-up restaurant or function centre with its own stock of tables, chairs, crockery, cutlery and glassware, and all we need to provide is the sparkle.

It’s a similar story for the ceremony – some venues have a pre-set venue location with a backdrop or arbour, chairs for your guests and all we’re doing is finishing it off, others are just open spaces where we need to supply everything.

What does 'full service' mean?

Full service means we put together your styling, deliver, set-up and pack down, usually spending at least a couple of hours – sometimes a couple of days – at the venue making sure everything looks perfect. All you do is show up and get married (or engaged, or celebrate, or launch your newest product – we don’t just do weddings)! You can have us style only a part of your event and still have our full service.

This is usually as opposed to dry hire (see below).

What is dry hire?

Dry hire is where you hire an item – or several items – from us. You provide us with a list of what you want from our hire collection and then collect it from our warehouse, or we provide delivery only (as available). You are responsible for all installation and set up and making it look the way you want it to.

What's the difference between a wedding stylist and a wedding planner?

A wedding planner will co-ordinate all your vendors, be their main point of contact and handle all their scheduling on the day. In some cases, they may be the party who engages those vendors, and handle all the contracts and payments, so you only have to pay one person and sign one contract. They’re like your very own wedding PA.

A wedding stylist creates the overall look and feel of your wedding. We handle things like table settings, signage, florals, furniture and props (or any combination of the above).

While we do often work with other vendors, it’s usually simply to ensure the timing works on the day – for example, if we are styling your cake and dessert table we will co-ordinate delivery times with your cake maker to ensure we are on-site when they deliver. We don’t manage these vendors and are not responsible for their service or products, and beyond the timing on the day, we’re not involved at all in their relationship with you.

Booking with White Roses Styling

How do I book my wedding with you? What's the process?
How far ahead should I book?
Why should I book a consultation? Can we just organise everything by email?
How do I pay?
How do I book my wedding with you? What's the process?

You have two options:

If you love our work and want to reserve our services, contact us with your wedding date and we’ll confirm we are available. You can then pay a $300 deposit to secure your date and when your ready, book in for a consultation so we can discuss your styling and put together or a quote for you.

Alternatively, you can organise a quote first. Contact us to book in an obligation-free phone consultation with one of our stylists, which we will then use to prepare your personalised quote. If you choose to go ahead, your date is secured with a 25% deposit and the balance is due one month before the wedding. Once you’re booked in, we’re always here to discuss your styling and can make additional and deductions from your quote until three months from your wedding date. You then have until six weeks out to finalise all those tiny details.

How far ahead should I book?

We recommend getting in touch as soon as you have a date and a venue. For dates in peak periods, we are receiving enquiries up to two years out, and peak dates can book out sometimes as far as one year ahead. For full styling, we are very limited in the number of events we can do in one weekend so it’s best to get in early.

If your event is sooner, don’t be discouraged! It’s rare for us to completely book out a season and sometimes we end up with last-minute availability on the most unlikely of dates. Contact us to check your date!

Why should I book a consultation? Can we just organise everything by email?

We’ve found that during the quoting process, a half-hour phone or face-to-face consultation achieves a lot more in a much shorter timeframe than emailing. It also allows you to ask any questions you have and for both you (the client) and us to get a feel for whether we’re a good fit.

Once you contact us, we will direct you to our secure online booking system, which will allow to to select a consultation time up to 30 days in advance. We can also accommodate Skype consultations for overseas couples.

In the lead-up to your wedding, we’ll keep in touch with you by email so you know exactly where everything is at, and you are always welcome to email us any questions or changes you have. We can also schedule another consultation or even a site visit.

How do I pay?

You can pay by direct deposit, paypal or credit card (over the phone or in person). Once we’ve prepared a quote for you, our online booking system also accepts online credit card payments. A 3% service fee applies for all Paypal and credit card payments.

Once your deposit is paid your booking is confirmed and the balance is due four weeks out from your wedding date, but we also accept part payments earlier if you wish to spread out the cost.

Budget

Why do you ask my budget?
Do you have a minimum spend?
What's the average cost of styling? How much should I budget?
What if your quote comes in over our budget?
Do you do packages?
Why do you ask my budget?

Budgets are just a fact of wedding planning, and yet there’s such a stigma about what things cost in this industry. We think that makes it really hard to plan, and having an idea of your styling budget means we can point you in the right direction from the beginning. We can make appropriate recommendations and avoid concepts that we know aren’t going to work for you. We can also pick up early on if your vision for your day isn’t going to be realistic, and work with you to find something that is, that you’ll love just as much! We won’t use the information to upsell you, and we pride ourselves on giving the same level of attention and care to our smallest weddings as we give to our largest.

We also understand that money can be an emotional topic for some couples, and that budgets aren’t always fixed in stone, but even a rough indication is helpful. But if you are uncomfortable sharing up front, or you don’t know yet, that’s fine too – just leave the question blank.

Do you have a minimum spend?

During peak periods (February-May and August-November) we reserve the right to a full-service minimum spend of $2000. We will sometimes take on smaller events depending on the extent of work required.

There is no minimum for dry-hire if you are picking up from us in Carrington. If you require delivery, our minimum is $500 (including delivery costs).

What's the average cost of styling? How much should I budget?

This is possibly the hardest question of all to answer accurately! There are so many factors that affect your styling budget. How big is your event? Do you require absolutely everything from the tables and chairs to fairy lights and napkins, or just the finishing touches? How simple or elaborate is your vision?

As a guide, our ceremony styling starts at $2000 and full reception styling at $5000, plus florals, but it really does depend on what you need — which is why we offer a full consultation as the first step!

What if your quote comes in over our budget?

During the consultation process, we’ll discuss your budget with you and whether it’s realistic to cover everything you’re after. Our quote will be fully itemised and include all aspects of our service – this makes it easier to see where your costs are and where they could be reduced. We can also include a couple of options for you to choose between.

Once we send our a quote, we’re always happy to discuss and offer alternatives but due to our workload we can only make a limited number of changes to a quote before we ask for a deposit and a booking. Once you’re booked in, we’re happy to adjust the scope of your quote up to three months out from your wedding, when we start scheduling and planning for your day.

While we’ll always try to meet your budget and offer alternatives, we don’t bargain or price-match against other stylist’s quotes, as it’s impossible to directly compare different quotes.

Do you do packages?

While we know pre-set packages make it easier to budget, often you’re either paying for things you don’t need or having to add in things you do (or both!), and the variations tend to blow costs out anyway. Instead of packages, we offer a full personalised quote for all our full-service events, so you’re getting exactly what you need and you know what it’s going to cost upfront.

If you’re on a tight budget and thinking of DIY but don’t know where to start, our DIY Packages might be an option. See our hire page for more details.

Services

Do you deliver and set up/pack down?
Do I need to organise bump-in and bump-out times with my venue?
Do I (or someone else) have to be at the venue while you're setting up?
Can you do florals?
I'm dry hiring all my items from another supplier or have them already - can you just set them up for me on the day?
What areas do you service? Can you style my venue?
Who will I talk to during my consultation? Who will I see on my wedding day?
What if it's raining? Can you work around wet-weather options?
What if there's a problem on the day?
Where are you located?
Do you deliver and set up/pack down?

For all our full service events, we deliver, set-up and pack-down the following day (or at the end of the night if necessary). Depending on the scale of your event and venue access, sometimes we deliver furniture and set up some items the day before, and then come back in the morning to finish styling and set-up.

Do I need to organise bump-in and bump-out times with my venue?

No. We do that all for you, within the scope of the window you’ve booked the venue for! In the two months leading up to your date, we’ll get in touch with your venue and make sure we have enough time to do everything we need to do, and then add that into our schedule.

Do I (or someone else) have to be at the venue while you're setting up?

No. For our full service events, we will set everything up as discussed prior to the day, and there’s no need for you or anyone from your party to be there. If it’s a DIY venue and you have the keys, we will need someone to let us in at a pre-agreed time and possibly lock up when we’re done, but then we’ll be fine on our own. If anything comes up while we’re setting up and we need to check in with you, we’ll contact the person you’ve designated on your quote.

Can you do florals?

Yes! We are part of Mala Rose Events with Jade Mcintosh Flowers and we can provide all the florals for your event, including bouquets and buttonholes for your wedding party. We have one team responsible for both florals and styling so you’ll be dealing with the same people right through the process for both.

I'm dry hiring all my items from another supplier or have them already - can you just set them up for me on the day?

This is one service we don’t offer, for a number of reasons.

It’s a bit like asking a caterer if you can provide some ingredients that you like and they can just cook them – the end result is probably not going to taste as good as it does in your head.

What areas do you service? Can you style my venue?

We work on weddings throughout Newcastle, the Hunter Valley, Port Stephens, and the Central Coast. We can travel further afield but delivery costs tend to make it unrealistic. That said, if you’re anywhere between Sydney and the Mid-North coast, and really really love our work (and we love that you do!) we’ll gladly give you an estimate on those costs.

For an idea of some of the venues we work in regularly, have a look at our venues we love. Don’t worry if yours isn’t on the list – if your venue allows external stylists, we can style it!

Who will I talk to during my consultation? Who will I see on my wedding day?

For full styling, you’ll usually speak to Jade – she’s our head stylist and the owner of Jade Mcintosh Flowers and White Roses Styling. She will also likely be there on the day, along with a couple of helpers, depending on the scope of your event.

For simpler or smaller styling, or events where your focus is florals, you may have a consultation with Claire, our senior florist/stylist. We do try to plan so the stylist you’ve been dealing with will be the one you see on the day. This isn’t always possible, but rest assured that whoever delivers and sets up your event has been fully briefed, is qualified, experienced and professional, and will go above and beyond to make sure you love the end result.

We all work as a team and pride ourselves on our internal communication, so while you’ll have one main contact, all of us will be across your event and able to help you with enquiries in the lead-up to your day. Our admin team – Ewa and Jenny – will also be involved in organising delivery times, confirming payments and can help with small changes to your quote or answering questions.

What if it's raining? Can you work around wet-weather options?

If you’re planning an outdoor ceremony or reception and the weather is looking dubious, we’ll wait for advice from you or your wedding co-ordinator as to how to proceed on the day. Most of the time the styling we’ve designed will work in a wet-weather venue as well, or can be adapted.

For outdoor ceremonies and receptions it’s also worth considering wind – which can make installation difficult, if not dangerous, and makes it harder for flowers to stay put – and heat, especially if you’re having flowers. Even the hardiest of flowers and foliage struggle in extreme sun and on very hot days we can’t guarantee the longevity of outdoor florals.

If weather looks like being an issue, we’ll discuss adjustments with you – or your designated contact on the day – and may make recommendations. The final decision is always yours but we can’t be held liable for problems that come up if our advice isn’t taken on board.

That said, safety is our highest priority, both the safety of you and your guests, and that of our staff, and we reserve the right to refuse to set up installations or hire items if the environment is deemed to be dangerous due to rain, wind or heat (or anything else).

What if there's a problem on the day?

There’s an old saying about the best-laid plans and it applies to weddings too! Between us we’ve worked on thousands of weddings, so there’s no last-minute glitch we haven’t encountered and had to plan around. It’s part of what we do, and we’ve seen it all, from heatstroke to vomiting to flooding to fires to last-minute panic attacks – the stories we could tell (but never would)…

During our initial conversation, and then again closer to the date, we’ll ask you who the best person to contact on the day is – this can be a parent, sibling, or a member of your wedding party, or, if you have one, a venue co-ordinator or wedding planner. This is the person we’ll contact if anything comes up, or if we have to make a tweak to your styling to suit a change in your set-up, or the weather, so make sure it’s someone whose opinion you trust.

We do recommend that couples minimise their stress on the day by getting someone else to do this, but if it’s going to stress you out more to not know if we have to make a last-minute change, let us know.

Where are you located?

Our Studio is on Wilson Street, Carrington, about five minutes from the Newcastle CBD.

Hire Items

Why do I need to pay a $1 security bond hold?
Are all your hire items available to dry hire?
How long is your dry hire for?
What if one of my items goes missing? If you are recollecting, who is responsible?
How long do I have to return a missing hire item?
What happens if an item is damaged/dirty?
Can you deliver and pick-up dry-hire items?
Why do I need to pay a $1 security bond hold?

If you are hiring anything from us, we will send you an invoice for $1. This will capture your credit card details in a secure server in case of any lost or damaged hire items.

Rest assured we never see your credit card details and they are deleted as soon as all your hire items are returned.

Are all your hire items available to dry hire?

Everything in our hire gallery is available to dry hire, although dry hire may not be the best option for some more fragile items, or structures that require a lot of labour.

In peak periods, we also reserve the right to set aside some of our more popular or one-of-a-kind items for our full service events. These will usually be opened up for dry hire around 3-6 months out, as the details of our full-service events are locked in.

How long is your dry hire for?

Our standard dry hire period is Wednesday – Monday. Pick-up and return are by appointment only and we will ask you to nominate a preferred time. We prefer pick-ups be made on Wednesdays or Thursdays, as we’re often out of the studio on Fridays and Saturdays setting up events. Returns on Sundays are by special request only.

If for some reason you are unable to return your hire items by the Monday, we ask that you let us know in advance or as soon as possible on the day. If your item is not returned by the Tuesday and we do not hear from you, your credit card will be charged for an extra hire period with no further advice.

Sometimes for mid-week events, or if we have a mid-week booking, the hire window may be slightly different, and we’ll let you know if that’s the case as soon as we do.

What if one of my items goes missing? If you are recollecting, who is responsible?

Chasing up missing hire items might just be the least favourite part of our job! You’ve just had a gorgeous day and you’re all blissed out and happy – the last thing we want to do is contact you to let you know we’re missing one or more of our hire items and you may have to pay for it. Often, especially if it’s something small, our instinct is to let it go – but unfortunately all those small things cost money to replace too, and those costs do add up!

Unfortunately, as per our terms and conditions, you are responsible for any item you hire from us from when it is delivered to you until it is back in our possession. This applies whether your dry-hiring or we’re setting up and recollecting.

If we are recollecting your hire items, and something isn’t there when we return to the venue, we will make a reasonable effort to find it at the time. If we are unable to locate something, you will be advised and we will give you the opportunity to locate it yourself and return it to us before we claim on your bond.

Because we have good working relationships with many of our venues, we’re usually happy to contact them on your behalf to see if the item has been moved or packed away, but this is at our discretion and does not mean we are taking responsibility for locating the hire item, and if we don’t get anywhere with the venue after our first contact, we will let you know and you can decide whether to pursue it with them or have the replacement cost deducted from your credit card. If we do not hear back from you by the date given to you when we contact you, we will go ahead and make this deduction.

These things happen, and often nobody is to blame, but unfortunately, as much as it may not be your fault, it is still your responsibility.

How long do I have to return a missing hire item?

As per our terms and conditions, we reserve the right to treat missing hire items as continuous hire, and continue to charge hire fees until such a time as the item is returned or we know it won’t be.

That said, we know things go missing and sometimes it takes time to hunt them down. We’ve also heard of these pesky things called honeymoons, which might slow things down in the time immediately following your wedding – that’s another reason we’re usually happy to contact the venue directly to find something that may have been left there. Ultimately, the key here is communication! If we contact you to let you know something hasn’t been returned, and you let us know you’re on the case, or when you will be, we’re usually pretty forgiving.

The only time we might not be so flexible is either if we don’t hear back from you within a reasonable period of time, or if we need the missing item for another event. If this is the case we’ll let you know as soon as possible and may have to give you a hard deadline for return, at which time your credit card will be charged to cover the loss.

What happens if an item is damaged/dirty?

If you return an item and it is damaged or dirty, we will assess the cost to repair or replace and let you know that this will be debited from your credit card.

Our hire items are all supplied in as-is condition. They are vintage, used and often show signs of wear and tear. Don’t worry – we don’t expect them back in any better shape than we send them out.

For linens, we ask that they be laundered before return, or a laundry fee will be charged to your credit card.

Can you deliver and pick-up dry-hire items?

Usually, yes. There is a $500 minimum, including delivery fees.

Sometimes, all our vehicles may be booked out on full-service events, and we won’t be able to deliver on the day. If this is the case we may be able to deliver the day before, depending on your venue.

Dry hire delivery doesn’t include any set-up. Similarly, dry-hire recollection fees don’t include any pack-down. We will advise a recollection date/time a few weeks out from your wedding. If we arrive at your venue to collect and the items are not ready to go, or need to be packed down, we reserve the right to charge a waiting and/or pack-down fee to your credit card.

Other Suppliers

Can you organise stationery/signage?
Can you work with other florists?
I'm looking to hire something you don't have? Can you source it for me?
Can you organise stationery/signage?

Yes. We work with a number of suppliers and can organise your stationery and signage for the day (placecards, menus, seating plans etc.) Alternatively, you can source your own and have it delivered to us at least one week prior to your wedding date and we can set it up on-site for you. Please let us know you are doing this at least six weeks out – if we haven’t allowed set-up on your quote, we may not have time to add it in on the day.

Can you work with other florists?

Yes. If you’ve already got a florist, we’re happy to work with them. We ask that you provide their contact details to us as early in the process as possible, so we can co-ordinate our schedules for the day.

We also ask that if you’re doing this, you make sure that you read both our quotes and theirs carefully to make sure nothing is missed or doubled up – for example, so you know who is providing candles, vases and props. Unless arranged at the outset, it is not our responsibility to co-ordinate or manage an external florist.

I'm looking to hire something you don't have? Can you source it for me?

Absolutely! There are a range of items we don’t keep in stock as it’s not practical for us to do so, but we are happy to source them for you and hire them on your behalf.

Alternatively, you can co-ordinate hire yourself from another stylist or hire company. That said, there’s an old saying about cooks and broth that also applies to wedding styling. Every stylist and florist is going to offer something a little bit different, and as much as it can be tempting to pick and choose the best (or, let’s face it, the cheapest) of each, it almost never ends well (or cheaply).It’s absolutely fine if we’re your stylist and you’ve hired a few centrepieces from another company because you absolutely love them and we don’t have anything to match, but anything more than that can get complicated, and we’d recommend against it.

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